Do not like giving reviews - especially the negative kind - but I received this rack with an incorrect front faring/cross bar. It’s way too short. I reached out about the issue immediately after opening and laying out the parts (~3 weeks ago) and have no gotten a response.
We got your email on March 8th and we replied to you on March.8th with email. But it seems that you did not receive the email from us.
We have confirm the issue with the factory. And we will send out a new replacement to you. It will take some days to get it . Is it ok for you?
Could you please chek your trash and reply to us with email ?
Here is our email address: firstname.lastname@example.org